Mediation and Patients’ Rights

Law of 22 August 2002

The Patients’ Rights mediator can be contacted by the patient and/or their legal representative for any question or complaint concerning the exercising of these rights. 

If you consider that any of your rights as a patient have not been respected, whether during a period of hospitalisation or as an outpatient, you are advised, initially, to contact directly the healthcare professional in question so as to resolve the disagreement.
If this attempt fails, you and/or your legal representative can have recourse free of charge to  the mediation service, whose role is to promote communication between you and the healthcare professional. 

The mediator acts in accordance with the legal provisions, in complete independence, impartiality and neutrality.

The mediator is neither an arbiter who decides nor a judge who designates a guilty party. 

The mediator is bound by the law of professional secrecy, guarantees the confidentiality of exchanges and cannot inform other persons of the complaint made by the patient or the patient’s representative .  

If the mediation process fails to meet with satisfaction, the mediator is legally bound  to inform the patient of other possible recourses open to them with a view to settling the complaint. 
Consult the brochure Rights and obligations of the  patient’ and the Internal Regulations regarding the mediation function.

You can contact the mediation service:

  • By email: mediateur [dot] erasme [at] hubruxelles [dot] be 
  • By telephone : +32 2 555 44 91 or +32 478 66 65 08  
  • Via the contact form below. 

Please complete the form as precisely as possible so that the mediation request can be dealt with  quickly and effectively. 

In submitting this form you agree to the information provided being used by the Brussels University Hospital (HUB) to process your request, in accordance with the site’s confidentiality policy. The information given below is transferred automatically to our hospital’s Mediation Service. 

Contact form: Request for mediation

Site concerned by the facts:
Your details:
Are you the patient concerned by the facts?
Is the patient in agreement with the steps you are taking?

The patient or patient’s representative will be contacted to obtain their permission.

Reasons for the complaint: Patients’ Rights

a. Technical competence b.Relations with the healthcare professional c. Organisation within the patient care pathway

a. About one’s state of health b. About the financial repercussions of the intervention by the healthcare professional

Reasons for the complaint: Complaints not related to Patients’ Rights:

comfort, meals, access, parking, cleanliness and hygiene, directions

estimation of costs, invoice, collection, payment plan, penalties

admission, discharge, making appointments, visits

interview, technical, social welfare service, reception, security